TKK99 Privacy Policy

TKK99 is an online gaming and sports betting platform operating at tkk99.com, serving players across Bangladesh. When this Privacy Policy refers to "TKK99", "we", "us", or "our", it means the TKK99 platform and the team responsible for operating it.

TKK99 acts as the data controller for all personal information collected through the tkk99.com website and the TKK99 mobile app. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how your data is handled, you can reach us at [email protected].

TKK99 collects only the personal data that is necessary to provide you with a safe, fair, and enjoyable gaming experience. The table below outlines the categories of data we collect and why each category is needed.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

TKK99 collects your personal data through several channels. Understanding how we gather information helps you stay in control of what you share with us.

• Direct registration: When you create a TKK99 account, you provide your name, mobile number, date of birth, and payment details directly to us.
• Platform activity: As you use TKK99 — placing bets, playing games, making deposits — we automatically record your activity to maintain your account and detect unusual behaviour.
• Device and browser data: When you visit tkk99.com or use the TKK99 app, we collect technical information about your device, IP address, and browser settings automatically.
• Payment processors: When you deposit or withdraw via bKash or Nagad, those providers share transaction confirmation data with us to verify your payment.
• Identity verification services: If we ask you to verify your identity, we may use a third-party KYC provider who will share the results of that verification with TKK99.
• Customer support interactions: When you contact TKK99 support via live chat or email, we record those conversations to resolve your issue and improve our service.

TKK99 uses your personal data for specific, legitimate purposes. We do not use your data for anything beyond what is described here without first obtaining your consent.

• Account management: To create, maintain, and secure your TKK99 account, including processing your login and keeping your profile up to date.
• Payment processing: To handle your bKash and Nagad deposits and withdrawals accurately and securely.
• Identity verification: To confirm that you are who you say you are, that you meet the minimum age requirement of 18, and that your payment account belongs to you.
• Fraud and security: To detect and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access.
• Responsible gaming: To monitor your gameplay patterns and identify signs of problem gambling so we can offer appropriate support tools.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Legal compliance: To meet our obligations under applicable laws and regulations, including financial reporting and anti-money laundering requirements.
• Platform improvement: To analyse how players use TKK99 so we can fix bugs, improve features, and make the platform better for everyone.

TKK99 does not sell your personal data. We share it only with trusted partners who help us operate the platform, and only to the extent necessary for them to perform their specific function.

• Payment providers (bKash, Nagad): To process your deposits and withdrawals. These providers have their own privacy policies that govern how they handle your payment data.
• Identity verification providers: To confirm your identity and age when required. These providers are contractually bound to handle your data securely and only for verification purposes.
• Cloud infrastructure providers: TKK99's platform runs on secure cloud servers. Our infrastructure providers have access to encrypted data only as needed to maintain server operations.
• Fraud prevention services: We use specialist tools to detect suspicious activity. These services may process your IP address and device data to flag potential fraud.
• Law enforcement and regulators: TKK99 will share data with government authorities, law enforcement agencies, or regulators when legally required to do so — for example, in response to a court order or anti-money laundering investigation.

All third parties who process data on behalf of TKK99 are required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared.

TKK99 uses cookies and similar tracking technologies on the tkk99.com website and in the TKK99 app. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use our platform.

• Essential cookies: Required for the platform to function. These keep you logged in and ensure your session is secure. You cannot opt out of these without stopping use of the platform.
• Analytics cookies: Help us understand which pages and games are most popular, how long players spend on the platform, and where technical issues occur. This data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.
• Preference cookies: Remember your settings such as language preference and notification choices so you don't have to set them every time you visit.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the TKK99 platform. TKK99 does not use third-party advertising cookies or tracking pixels for ad targeting purposes.

TKK99 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and TKK99 servers is encrypted using 256-bit SSL/TLS technology.
• Payment data, including your bKash and Nagad account numbers, is stored in encrypted form and is never stored in plain text.
• Access to personal data within TKK99 is restricted to staff members who genuinely need it to perform their job functions.
• TKK99 conducts regular security audits and penetration testing to identify and address vulnerabilities.
• All staff with access to personal data receive regular training on data protection and security best practices.
• TKK99 maintains an incident response plan to handle data breaches quickly and effectively if they occur.

While TKK99 takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

TKK99 retains your personal data only for as long as it is necessary for the purposes described in this Privacy Policy, or as required by applicable law.

• Active accounts: We retain your personal data for the full duration that your TKK99 account remains active.
• Closed accounts: After you close your account, we retain your data for a minimum of 5 years to comply with anti-money laundering regulations and to resolve any disputes that may arise.
• Payment records: Financial transaction records are retained for 7 years in line with standard financial record-keeping requirements.
• Support records: Customer support conversations are retained for 2 years after the issue was resolved.
• Security logs: Technical security logs are retained for 12 months and then automatically deleted.

When your data is no longer required, TKK99 will securely delete or anonymise it so that it can no longer be linked back to you as an individual.

As a TKK99 player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] and we will respond within 30 days.

• Access: You can request a copy of all personal data TKK99 holds about you.
• Correction: If any of your data is inaccurate or incomplete, you can ask us to correct it.
• Deletion: You can request that TKK99 delete your personal data. Note that we may need to retain certain data to comply with legal obligations even after account closure.
• Export: You can request your data in a portable, machine-readable format so you can transfer it to another service.
• Object: You can object to TKK99 processing your data for certain purposes, such as direct marketing.
• Restrict: You can ask TKK99 to pause processing of your data while a dispute or correction request is being resolved.

TKK99 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register or use TKK99 under any circumstances.

If TKK99 discovers that a player is under 18, or that personal data has been collected from a minor, we will immediately close the account, void any bets placed, and securely delete all associated personal data. Any deposits made by a minor will be returned to the original payment method after deducting any applicable processing fees.

If you are a parent or guardian and believe that your child has registered on TKK99, please contact us immediately at [email protected] so we can take prompt action.

TKK99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify you via your registered email address or through an in-platform notification.

The updated policy will always be published on this page with a revised "Last Updated" date at the top. We encourage you to review this page periodically so you stay informed about how TKK99 protects your privacy.

Continued use of TKK99 after a policy update has been published constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact us to close your account.

If you have any questions, concerns, or requests related to this Privacy Policy or the way TKK99 handles your personal data, please get in touch with our team. We take all privacy enquiries seriously and will respond as quickly as possible.

• Email: [email protected] — privacy-related requests are prioritised and we aim to respond within 24 hours.
• Live Chat: Available 24/7 directly on the TKK99 platform. Click the chat icon in the bottom corner of any page.

For data deletion requests, data export requests, or any other formal exercise of your data rights, please email us with the subject line "Data Rights Request" and include your registered mobile number so we can locate your account quickly.

You can also read our Terms and Conditions and Responsible Gaming pages for more information about how TKK99 operates.